Automatically Switch from SMS to iMessage

Last updated: April 12, 2026

Last Updated: April 12, 2026

Customer-Facing Guide

What this workflow is for

Automatically Switch from SMS to iMessage is a workflow pattern for moving a contact onto the preferred iMessage path when the contact becomes eligible for it.

When to use it

  • When your workflow needs different behavior for iMessage-capable contacts vs SMS-only contacts.

  • When you want the system to branch to a better iMessage experience once the contact is eligible.

What to make sure is true first

  • Your workflow clearly distinguishes iMessage eligibility from actual delivery success.

  • The phone number is clean and valid.

  • You understand what happens if the contact stays SMS-only.

Common mistakes

  • Assuming every contact will become iMessage-capable.

  • Not building the fallback path for SMS-only behavior.

  • Using this as a substitute for delivery troubleshooting.

How to verify it worked

  • Check which branch the workflow followed.

  • Confirm the contact moved onto the intended iMessage path when eligible.

  • If not, inspect phone formatting and the check/branch logic first.

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