Send iMessage
Last updated: April 12, 2026
Last Updated: April 12, 2026
Customer-Facing Guide
What this step does
Send iMessage sends an outbound iMessage from a workflow step using the sending number and message content you configure.
When to use it
When you want a workflow to send a direct 1:1 message
When a contact should receive an iMessage after a trigger, delay, or condition
When you want the workflow to control the message timing instead of sending manually
What to make sure is true first
The workflow is using the correct sending number.
The contact has a valid phone number in the expected format.
The message timing makes sense for your sending hours and workflow delays.
If you are including links or media, make sure the messaging strategy matches best practices.
Common mistakes
Using the wrong or missing sending number.
Sending too early in the workflow before required data is ready.
Treating iMessage outreach like bulk SMS instead of conversational messaging.
Sending links or media before the contact has engaged.
How to verify it worked
Check workflow history to confirm the step ran.
Check the conversation or message record to confirm the message was created and sent.
If the message exists but failed, move into delivery/configuration troubleshooting.