Check iMessage
Last updated: April 12, 2026
Last Updated: April 12, 2026
Customer-Facing Guide
What this step does
Check iMessage lets the workflow branch based on whether the contact is reachable via iMessage.
When to use it
When your workflow should behave differently for iMessage-capable contacts and SMS-only contacts
When you want to avoid sending an iMessage-specific path to a contact who is not using iMessage
When downstream steps depend on whether the contact supports iMessage
What to make sure is true first
The phone number is valid and formatted correctly.
The workflow has a clear path for both the iMessage and non-iMessage outcomes.
You understand what should happen if the contact falls back to SMS or is not reachable via iMessage.
Common mistakes
Using Check iMessage but failing to build the non-iMessage branch.
Assuming the result means the message was already sent successfully.
Mixing up channel eligibility with delivery success.
How to verify it worked
Check which branch the workflow actually followed.
Confirm the next step matched the contact's channel capability.
If the downstream path still looks wrong, check phone formatting and branch logic.