Sending Hours
Last updated: April 12, 2026
Last Updated: April 12, 2026
Customer-Facing Guide
What this setting does
Sending Hours control when workflows are allowed to send messages. They help prevent sends from firing outside the hours you want your outreach to happen.
When to use it
When messages should only go out during business hours or approved outreach windows
When you want to avoid late-night or off-hours sends
When workflow timing should respect operational constraints instead of firing immediately
What to think about before turning it on
Whether your workflow relies on exact timing or just same-day timing
Whether reminder workflows could miss their intended window if the contact enters too late
Whether delays and wait steps interact with your sending-hours window in the way you expect
Common mistakes
Assuming a workflow is broken when the message is simply waiting for the next allowed send window.
Setting sending hours too narrowly for time-sensitive workflows.
Forgetting that a delay plus sending-hours logic may push the message later than expected.
How to verify it worked
Check whether the workflow waited until the next allowed time window.
Review execution logs/history if the message did not send when expected.
If a message missed the intended business logic window entirely, adjust timing or workflow structure.