Test Workflow

Last updated: April 12, 2026

Last Updated: April 12, 2026

Customer-Facing Guide

What this page is for

Test Workflow helps you validate whether a workflow is enrolling, stepping through, and sending the way you expect before you trust it on real traffic.

What a good workflow test should answer

  • Did the contact actually enroll?

  • Did the steps run in the order and timing you expected?

  • Did the messages send from the right number and with the right content?

  • Did the branch logic and exits behave correctly?

Best way to test

  1. Use a realistic test contact and realistic input values.

  2. Trigger the workflow in the same way a real contact would trigger it.

  3. Watch execution history/logs while the workflow runs.

  4. Validate both the send results and the branch/exit behavior.

Common mistakes

  • Testing with unrealistic data and assuming production will behave the same.

  • Only checking whether the message sent and ignoring branches, delays, or exits.

  • Skipping logs/history and guessing where the workflow failed.

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