Why Aren't the Blue Bubble's Showing Up for Sendblue's Chrome Extension?

Last updated: April 12, 2026

Last Updated: April 12, 2026

Customer-Facing Guide

What this article is about

If the Sendblue Chrome extension UI is not showing the blue bubbles on contact pages, the issue is usually extension state, browser permissions, or page refresh/state — not a message-delivery problem.

Check these first

  1. Open Chrome's extension menu and confirm the Sendblue extension is enabled.

  2. Open the extension settings and confirm the relevant toggles are turned on.

  3. Refresh the CRM/contact page after changing settings.

  4. If needed, restart Chrome and reopen the CRM page.

Common reasons the bubbles do not appear

  • The extension is installed but disabled.

  • The required display toggles are off.

  • The page was loaded before the extension state updated.

  • The issue is isolated to a specific browser profile or page state.

When this is not the right article

  • If messages are failing to send, use the delivery or workflow troubleshooting guides instead.

  • If you are asking whether a conversation is iMessage vs SMS, use the read-receipts or messaging-status docs instead.

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