Delay Until
Last updated: April 12, 2026
Last Updated: April 12, 2026
Customer-Facing Guide
What this step does
Delay Until pauses the workflow until a specific time, date, or condition boundary is reached.
When to use it
When a workflow step should wait until a specific calendar/time boundary
When reminders should align to a scheduled event time
When you want more precise timing than a simple fixed delay
Common use cases
Wait until the day before an appointment
Wait until a specific hour before sending a reminder
Hold a workflow until a defined future moment instead of “X hours from now”
Common mistakes
Assuming Delay Until is the same as Delay Workflow — it is usually more date/time anchored.
Forgetting that if the contact enters too late, the intended target window may already have passed.
Combining Delay Until with narrow sending hours in a way that makes the message miss the intended moment.
How to verify it worked
Check execution history to confirm the workflow paused until the expected time.
Confirm the next step ran when the target boundary was reached.
If the workflow skipped or fired late, review whether the contact entered after the intended window.