Send iMessage (iMessage, Video, Voice Memos, and Media)
Last updated: April 12, 2026
Last Updated: April 12, 2026
Customer-Facing Guide
What this step does
This workflow step sends an iMessage and can also include media, voice memos, or other supported rich content.
When to use it
When your workflow should send a richer iMessage than plain text alone.
When the contact has already engaged and it makes sense to include media or a voice memo.
What to make sure is true first
The sender and sending number are correct.
The contact is eligible for the iMessage path you expect.
Any media or voice-memo input is actually populated and intended.
The message strategy still follows best practices for timing and engagement.
Common mistakes
Sending media too early before engagement.
Using this step when the contact is not on the right channel path.
Passing bad or empty media inputs into the workflow.
How to verify it worked
Check the workflow history and the conversation record.
Confirm the message and media were sent as intended.
If the send failed, check sender/source number, channel path, and media inputs.