Should I use Send iMessage even if they are Androids?
Last updated: April 12, 2026
Last Updated: April 12, 2026
Messaging Behavior Guide
Overview
Yes — if you want the conversation to send from your Sendblue number and stay visible in Sendblue, the Send iMessage action is usually still the right choice even when the recipient uses Android. The key point is that the Send iMessage action keeps the Sendblue number as the sending identity, while other CRM-side SMS actions may route through a different provider.
When this is the right choice
You want both iPhone and Android recipients to receive messages from the same Sendblue number.
You want the conversation history to stay in Sendblue instead of splitting across providers.
Your workflow is built around Sendblue routing, tags, or reply handling.
What to expect with Android recipients
| Expectation | What it means |
|---|---|
| The message can still send from your Sendblue number | This preserves conversation continuity across recipient device types. |
| Android users will not receive iMessage-only presentation features | They receive the message through the path available to their device, not as native blue-bubble iMessage behavior. |
| Media behavior may differ from iPhone delivery | If you send media, test the exact experience you want Android users to receive. |
When customers get confused
They use a CRM SMS action instead of Send iMessage and the message sends from a different provider/number.
They expect Android recipients to see native iMessage-only effects or presentation.
They assume a missing conversation in Sendblue means the message failed, when it may have been routed through a different tool entirely.
Recommended test flow
Send one test to an iPhone and one test to an Android device using the same Send iMessage path.
Confirm both messages originate from the intended Sendblue number.
Confirm the conversation appears in Sendblue for both tests.
If you plan to send media, test that separately on Android before rolling it into production.