Creating Group Chats

Last updated: February 5, 2025

Overview

Group chats in Sendblue allow you to communicate with 2 Sendblue lines at once. Follow these steps to create a group chat and add the necessary participants.

Step-by-Step Instructions

Step 1: Open Conversations

  1. Navigate to the Conversations tab in the Sendblue dashboard.

  2. Click the + sign to start a new conversation.

  3. Select New Group from the menu.

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Step 2: Create a New Group

A form will appear prompting you to select participants for the group chat.

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Step 3: Select Lead

  1. Choose the Lead you want to include in the group chat.

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Step 4: Switch to Team Members

Click on the Filter icon to switch to team members.

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Step 5: Switch to Team Members

Select the Team Members you want to add.

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Step 6: Create the Group Chat

  1. After selecting all participants, click the Next icon to finalize.

  2. The group chat will now be created and available in your conversations list.

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