How do I Setup Inbound Call Forwarding?
Last updated: April 12, 2026
Last Updated: April 12, 2026
Customer-Facing Guide
What this setup does
Inbound call forwarding routes incoming calls on your Sendblue line to another destination number.
When to use it
When calls to a Sendblue line should ring through to a team member or office line.
When you want a fallback/default call destination instead of handling the call directly in the current setup.
Basic setup flow
Open the Sendblue dashboard and go to the relevant calling/settings area.
Enter the forwarding number you want calls routed to.
Confirm whether there is a default forwarding number and whether any user-specific forwarding rules should override it.
Save the changes and test with a real inbound call.
What to double-check
The forwarding number is complete and correct.
The right user or default forwarding rule is being used.
No older forwarding rule is overriding the destination you expected.
Common problems
Calls forward to the wrong person because another rule overrides the default.
Calls do not route correctly because the forwarding number was entered wrong.
The issue looks like a line/routing issue rather than a basic forwarding-setting issue.